Some eSIMs occasionally have issues connecting to the cellular network in the region if new network registration attempts are made in a very short amount of time.
Connectivity may also be hindered due to APN misconfigurations or issues with manual network selection, particularly in regions where multiple partner networks operate.
Nomad eSIMs provide seamless connectivity for travelers, but occasional connectivity issues may arise due to configuration or network compatibility challenges. These issues can typically be resolved through detailed troubleshooting steps.
If you have successfully installed and activated your eSIM but you are not receiving connectivity, here are a few things you can try.
Follow the below steps to troubleshoot:
Switching "Data Roaming" OFF and ON again.
Turning "Airplane Mode" ON and OFF again.
Turning the eSIM itself OFF and ON again.
Restarting your phone.
Ensure the eSIM is set as the active line for data usage in device settings.
Match your eSIM's ICCID number with the one installed.
Disable any VPN or conflicting plugins.
Turn off Wi-Fi to allow the eSIM to prioritize data usage.K
eep Airplane Mode ON for at least 30 seconds before switching it OFF to refresh the connection.
Fully power off your device for at least 2 minutes before turning it back on.
Move to a location with stronger signal reception if connectivity issues persist.
Additional Troubleshooting:
Consider reinstalling your eSIM profile if persistent connection issues occur despite adjustments. Retry connecting afterward.
Verify your APN settings for accuracy. You can find more details here: APN Settings.
Manually select a local network if required. Turn off automatic network selection in Settings > Mobile Network, perform a scan, and select a partner network.
Check your ICCID number under Settings > General > About to confirm your eSIM is active.
Set "Voice & Data" to LTE or 4G instead of 5G if connection issues persist. Restart your device to apply changes.
For region-specific issues, such as in Portugal, manually connect to networks like MEO, NOS, or Vodafone.
If troubleshooting fails, escalate the issue to Nomad support.
While troubleshooting, please do NOT delete your eSIM, as it will no longer be valid after deletion. Additionally, ensure you have disabled any VPNs and plugins that may interfere with connectivity.
Remember to allow a few moments for your device to register with the network after making changes.
Note that Nomad eSIMs are designed for data-only services. They do not support voice calls or SMS, except for iMessage on iOS devices.
Ensure your device supports eSIM functionality and frequency bands compatible with the host country's network.
If you’re still facing issues with connectivity after trying the troubleshooting methods, please contact customer service via our website chat or in-app chat on the iOS or Android app. To assist with diagnosis, provide screenshots of your device’s SIM Manager with all active and installed SIMs visible, and confirm whether your data plan is currently active.
Provide screenshots of your Cellular Settings, eSIM settings, APN configurations, error messages, and any specific troubleshooting steps you've attempted. This ensures Nomad support can assist you efficiently.
When you reach out to customer support, please provide screenshots that indicate you are no longer receiving service, so we can help diagnose the issue and help you resolve it. This includes error messages, network settings, and relevant configurations such as APN details, to assist Nomad Support in efficiently diagnosing your issue.