How Can I Cancel or Manage My Nomad eSIM Plan?
Managing your Nomad eSIM plan, whether it’s a trial or paid version, involves understanding the cancellation process, refund policies, and device-specific instructions. Below is a comprehensive guide to help you navigate these processes.
Overview of eSIM Cancellation
Trial eSIMs: These cannot be formally canceled or refunded. If you no longer wish to use a trial eSIM, you can delete it from your device settings. Once redeemed, trial eSIMs cannot be deferred or reissued for later use.
Paid eSIMs: These can be canceled if unused or unactivated. Refunds are available as Nomad Points or to your original payment method.
Note that the following plans are non-refundable.
Thailand 10day 50 GB
Thailand all unlimited plans
UK plans with voice call
Maldives 20 GB 10 Days
Steps to Cancel an eSIM Plan
Using the Nomad App
Open the Nomad app.
Navigate to Profile → Help Center → Other Issues → Cancel Order.
Select the eSIM plan you wish to cancel.
Confirm the cancellation if prompted. - Refunds for unused plans are typically processed within 3-5 business days, depending on your bank.
Deleting an eSIM from Your Device
iPhone: Open Settings. Tap Cellular or Mobile Data. Select the eSIM profile. Tap Remove Mobile Data Plan or Delete eSIM. Confirm the removal.
Android: Open Settings. Navigate to Network & Internet → Mobile Network. Select the eSIM profile. Tap Remove or Delete.
Refund Policies
Trial eSIMs: Not eligible for refunds.
Paid eSIMs: Refunds are available for unused and unactivated plans. You can choose between: Nomad Points: Instantly credited and can be used for future purchases. Original Payment Method: Takes 3–5 business days to process.
Additional Notes
Nomad eSIM plans are one-time purchases and do not auto-renew(excluding Nomad Pass orders). No further action is required to stop future payments.
If you encounter issues deleting an eSIM, try clearing the cache of your SIM Manager app (e.g., Settings → Apps → SIM Toolkit → Storage → Clear Cache) and restarting your device.
Nomad cannot deactivate or cancel an eSIM profile on your device. All management must be done through your device settings.
By following these steps and guidelines, you can effectively manage your Nomad eSIM plans, ensuring a seamless experience.