Why Doesn’t the Nomad App Show Activation, Expiry, or Data Usage for Thailand eSIM Plans?
Overview
Thailand-specific eSIM plans offered by Nomad operate differently from standard eSIMs. These plans are designed to activate automatically upon installation, and their details, such as activation status, expiry date, and data usage, are not visible in the Nomad app. This article explains why this happens, how to check your plan details, and provides recommendations for using these plans effectively.
Automatic Activation and App Limitations
Thailand eSIM plans activate automatically as soon as the eSIM is installed on your device. Unlike standard Nomad eSIMs, these plans do not provide visibility into installation, activation, expiry, or data usage within the Nomad app. This limitation is a feature of the plan and does not indicate any issue with its functionality. If your data is working, your plan is active, even if the app shows incomplete or missing details.
Checking Plan Details Using USSD Codes
Since the Nomad app does not display plan details for Thailand eSIMs, you can use USSD codes to check your plan status directly on the local network. Below are the commonly used codes:
Check data usage: Dial *900# on your phone.
Check balance: Dial *123#.
Check your phone number: Dial *833#.
These codes will provide you with the necessary information about your plan directly from the network provider.
Recommendations for eSIM Installation and Usage
To ensure a smooth experience with your Thailand eSIM plan, follow these recommendations:
Install the eSIM after arriving in Thailand: The plan activates immediately upon installation, so it’s best to install it only when you are ready to use it.
Use a Wi-Fi or data connection during installation: This ensures the eSIM is installed and activated correctly.
Set the eSIM as the active line for mobile data: In your phone’s cellular settings, assign the Thailand eSIM as the active line for mobile data to ensure it is being used instead of your primary line. Ensure to turn ON Data Roaming.
Troubleshooting Common Issues
App shows “Plan not started” or incomplete details: This is expected behavior for Thailand eSIM plans. If your data is working, the plan is active.
Confirming eSIM usage: Ensure the Thailand eSIM is set as the active line for mobile data in your phone’s settings.
Plan status not updating in the app: Use the USSD codes provided above to check your plan details directly on the network.
FAQs
Why doesn’t the Nomad app show activation, expiry, or data usage for my Thailand eSIM plan?
Thailand eSIM plans are designed to activate automatically upon installation, and their details are not visible in the Nomad app. This is a feature of the plan and does not affect its functionality.
How can I check my data usage if it’s not visible in the app?
Use the USSD code *900# to check your data usage directly on the network.
What should I do if the app shows “Plan not started” but my data works?
This is normal for Thailand eSIM plans. If your data is working, the plan is active. You can confirm its status using the USSD codes provided above.
Conclusion
Thailand eSIM plans are unique in their automatic activation and lack of visibility in the Nomad app. By using the USSD codes provided and following the recommendations for installation and usage, you can ensure a seamless experience with your eSIM plan.