Managing Your eSIM Data Plan on Nomad
When using Nomad's eSIM services, understanding plan expiration, data usage, and renewal options is essential to ensure continuous connectivity. This guide covers key topics to help you manage your plan effectively and address common concerns.
Understanding eSIM Validity and Expiration
eSIM data plans typically operate on a validity period (e.g., 30 days) or a defined data limit (e.g., 50GB). Whichever comes first will cause the plan to expire. For instance:
If you consume all your data allowance before the validity period ends, the service will stop immediately.
Conversely, if your validity expires while data remains unused, you may need to verify actual usage to determine the cause.
Monitoring and Managing Data Usage
To avoid service interruptions, tracking data usage is crucial. You can monitor usage:
Directly via Nomad's app or website.
Using your device's built-in data-tracking options, checking for background data consumption if necessary.
Add-Ons and Top-Ups for Plans
Dependency Between Plans
Add-ons are dependent on the base plan. If the base plan is canceled, the add-on will also stop working. However, canceling only the add-on will not affect the base plan.
If you delete your base plan, you will need to reinstall it using the QR code provided to reactivate the add-on.
Adding more data to an eSIM plan can be a convenient solution, but it comes with limitations:
Add-On Activation
Add-ons activate automatically when your base plan’s data is depleted or expires. No manual activation is required. If data does not resume immediately, reboot your device to refresh the connection.
Add-ons cannot be purchased before activating the base plan. Ensure your base plan is active before buying additional data.
Add-ons can only be applied while the base plan is still active. They cannot be added to expired plans.
Add-ons, when applicable, extend plan validity and enable seamless continuity. Purchase add-ons before full data depletion.
Options After Plan Expiry or Depletion
Switching Devices
If you install your Nomad eSIM on a new device, your remaining data will carry over, allowing you to continue using your existing plan.
When an eSIM plan expires (due to data usage or validity lapse), you must purchase a new plan to restore connectivity.
Browse available plans compatible with your location and data needs.
Install and activate the new eSIM via the Nomad app for uninterrupted service.
Regional and Device-Specific Considerations
Add-ons cannot be purchased while you are physically in certain countries, such as UAE, or India, due to local regulations.
It is not possible to suspend an active plan and issue a new eSIM with the same data for a new device. A new eSIM must be purchased for use on a different device.
Special Considerations for Free Trial Offers
Nomad offers a free 1GB trial for first-time users, but eligibility rules apply:
The trial must be claimed and activated as a separate eSIM while still eligible.
It cannot be retroactively added to expired or depleted plans, nor combined with existing eSIM purchases.
Summary
To maximize your eSIM's utility:
Actively monitor your data balance and ensure your base plan is active before purchasing add-ons.
Be aware of validity rules and prioritize purchasing new plans for expired ones.
Use up remaining data on your current plan before activating a new one to maximize data usage.
Take advantage of eligible free trials early for additional data.
For further assistance, consult the Nomad app's help section or contact support.