Why Can't I Use a Referral Code After Redeeming a Trial eSIM?
When using the Nomad app, new users often have access to two popular promotional options: a free trial eSIM and a $5 referral discount. However, redeeming a trial eSIM has specific implications on referral code usage. Read on to understand why this happens, what alternatives are available, and tips to ensure you can make the most of promotions.
Eligibility for the $5 referral discount requires a minimum first purchase of $10 or more. Additionally, users must not have previously redeemed any eSIM plans, including trial eSIMs, as these are treated as first purchases.
Additionally, referral codes are only valid for regular plans and cannot be applied to unique offers, such as the Thailand 50GB 10 Days or Thailand Unlimited plans, plans already on sale, add-on data, or plans priced under $5.
Impact of Redeeming a Trial eSIM
Trial eSIMs Are Treated as First Purchases: Although the trial eSIM is free, the system considers its redemption as your first order. This disqualifies your account from accessing first-time referral discounts.
New Customer Status Removed: Referral codes are only valid for first-time users making their initial purchase. Once a trial eSIM is activated, your account is no longer considered a new user account. Subsequent purchases don’t qualify for referral codes, even if they are full-price orders.
Choosing Between the Trial eSIM and Referral Discount: As a new user, you can only choose one promotional option. If you claim the trial eSIM, you waive the ability to use the $5 referral discount on your first paid purchase.
Restrictions on Promo Code Applications: Promo codes cannot be applied to unlimited plans, plans on sale, add-on data, plans valued under $5, or plans already discounted. Specific examples include unique offers like the Thailand 50GB 10 Days or Thailand Unlimited plans.
Troubleshooting and Alternatives
Can the Trial eSIM Be Undone? Unfortunately, it is not possible to cancel or undo a trial eSIM once activated to restore referral code eligibility.
Troubleshooting Steps: If your referral code does not work, ensure the plan is eligible, verify your account status, and apply the code correctly during checkout. If the code is saved under My Account > Promos but does not appear at checkout, the plan may not be eligible.
For more detailed information regarding eSIM promotions, consult the official Nomad support or FAQ page.
Users are encouraged to review the general terms and conditions of all promotional codes to ensure compliance with Nomad's policies.
FAQs
Why can’t I use a referral code after redeeming a trial eSIM?
Redeeming a trial eSIM counts as your first use or purchase, making your account ineligible for referral codes or other first-time promotions.
Can I use a referral code for unique offers like the Thailand Unlimited plan?
No, referral codes are not applicable to unique offers, plans on sale, or plans priced under $5.
What should I do if my referral code doesn’t work?
Ensure the plan is eligible, verify your account status, and apply the code correctly during checkout. If your current account is ineligible, consider creating a new account to use the referral code.